F.A.Q.S
Common Issues (click to view)
My credit card payment failed and my subscription now says “pending”.
Why aren’t my exercise videos unlocked yet?
Frequently Asked Questions
IS DR. FARIAS’ METHOD AND THE PROTOCOLS INCLUDED ON THIS ONLINE TRAINING PROGRAM CONSIDERED A MEDICAL TREATMENT?
No. Dr. Farias’ method, exercises, music, choreographies and relaxation protocols are not considered a medical treatment. However, neurologists worldwide recommend patients to follow our protocols as a complement to their current medical treatment. The Dystonia Recovery Online Program can be used as a natural alternative for clients seeking noninvasive ways of reducing their dystonic symptoms or improving their quality of life.
CAN THIS PROGRAM HELP THOSE WHO HAVE SECONDARY DYSTONIA OR HAVE HAD DBS FOR THEIR DYSTONIA?
Yes, This platform contains the general program, that is applicable to primary and secondary dystonia. Depending on the kind of secondary dystonia, accommodations may be required for some exercises. People who have had DBS, may have some restrictions performing specific movements, please consult your physician prior to start any new training routine.
IF SOMEONE IS DIAGNOSED WITH CERVICAL DYSTONIA, SPASMODIC TORTICOLLIS, LATEROCOLLIS, RETROCOLLIS OR ANTEROCOLLIS WHAT PROGRAM WOULD BE THE BEST ONE TO START WITH?
The Dystonia program includes the protocol for all forms of Cervical dystonia. You can find the exercises for this condition in the Neck Dystonia exercises class.
IF SOMEONE IS DIAGNOSED WITH HAND DYSTONIA, WRITERS’ CRAMP OR A MUSICIANS HAND DYSTONIA WHAT PROGRAM WOULD BE THE BEST ONE TO START WITH?
The Dystonia program includes the protocol for Fingers-Hand-Arm-Shoulder dystonia. You can find the exercises for this condition in the Hand Dystonia exercise class.
IF SOMEONE IS DIAGNOSED WITH LEG DYSTONIA, ANKLE DYSTONIA, TOE DYSTONIA OR RUNNERS’ DYSTONIA, WHAT PROGRAM WOULD BE THE BEST ONE TO START WITH
The Dystonia program includes the protocol for Toes-Ankle-Knee-Hip dystonia. You can find the exercises for this condition in the Leg Dystonia exercise class.
IF SOMEONE IS DIAGNOSED WITH GENERALIZED DYSTONIA, WHAT PROGRAM WOULD BE THE BEST ONE TO START WITH?
The Dystonia Recovery Program includes access to all of its dystonia courses under one subscription. This will be useful for patients diagnosed with generalized dystonia.
IF SOMEONE IS DIAGNOSED WITH BLEPHAROSPASM, WHAT PROGRAM IS THE BEST TO FOLLOW?
The Dystonia program includes the protocol for Blepharospasm. You can find the exercises for this condition in the eyelid and eye exercise classes.
IF SOMEONE IS DIAGNOSED WITH SPASMODIC DYSPHONIA, WHAT PROGRAM IS THE BEST TO FOLLOW?
The Dystonia program includes the protocol for Spasmodic Dysphonia. You can find the exercises for this condition in the Voice exercise class.
IF SOMEONE IS DIAGNOSED AN OROMANDIBULAR DYSTONIA OR FACIAL DYSTONIA (MEIGE), WHAT PROGRAM IS THE BEST TO FOLLOW?
The Dystonia program includes the protocol for Oromandibular dystonia and Facial dystonia (Meige). You can find the exercises for these conditions in the Oromandibular and Facial exercises class.
Most of patients affected by Oromandibular dystonia or Meige Syndrome have a cervical component, on the other hand, most of patients affected by Cervical dystonia have an oromandibular component or facial spams.
In Dr. Farias’ understanding these conditions are connected. That is why he recommends patients affected by Oromandibular dystonia and Facial dystonia (Meige) to follow the dystonia program, the specific exercises for Oromandibular and Facial dystonia should be combined with cervical exercises, you have to recover the mobility in your entire spine and diaphragm first and then you have more possibilities to work successfully on your dystonia. In a nutshell, all Oromandibular and Facial dystonia patients should do neck exercises and all cervical dystonia patients should do oromandibular and facial exercises to optimise their training.
IF SOMEONE IS DIAGNOSED A TRUNCAL DYSTONIA, WHAT PROGRAM IS THE BEST TO FOLLOW?
The Dystonia program includes the protocol for Cervical dystonia. The cervical dystonia includes exercises to gently mobilise the entire spine. If the truncal dystonia is severe you may need to do the exercises lying down, or make some adaptations. With the help of a physical therapist most of the exercises can be adapted to truncal dystonia.
WHICH SUBSCRIPTIONS ARE AVAILABLE AT THIS POINT?
There is only one subscription which covers a wide range of conditions: the Dystonia subscription. It currently includes Cervical Dystonia, Hand dystonia, Leg dystonia, Blepharospasm, Spasmodic Dysphonia, Oromandibular Dystonia, and Facial Dystonia.
HOW SUBSCRIPTIONS WORK?
You pay $35 USD per month. Or if you make one yearly payment you get a 10% discount at $378 USD per year.
WHICH KIND OF PAYMENTS DO YOU ACCEPT FOR THE SUBSCRIPTION?
You can pay through credit card, Visa Mastercard, AMEX. Payments are done through an independent company called Stripe. We do not have access to or store any of your credit card information.
IS THIS APP COMPATIBLE WITH MY DEVICE?
This app is fully compatible with Desktop, iOS and Android. You can have access to the app through your mobile phone, tablet or computer.
WILL I HAVE ACCESS TO THE CONTENT ALL AT ONCE?
The app has been designed to deliver the content progressively as you move along the recovery process. You will receive new content every 7 days. You will be provided the exercises following Dr. Farias’ protocol, the easiest exercises will be delivered first and the complexity of the movements will increase gradually. We are constantly creating new content which will be added to the platform.
Please remember that you have to click the ‘Mark as completed’ button after watching the video in order to unlock the next video in a given play list. After clicking ‘completed’ the next video in the series will appear in 7 days.
CAN I DOWNLOAD THE VIDEOS TO MY COMPUTER?
No, the videos are streamed online you need an internet connection to play them.
WHAT IS THE DIFFERENCE BETWEEN THE ONLINE TRAINING AND THE IN-PERSON TRAINING AT WORKSHOPS?
The online training and the in-person workshop training are two different learning experiences. The content taught in the two formats is different and both are important and can help you enormously in your recovery process.
The in-person workshops are a way to tailor your training, as you work directly with Dr. Farias on improving your dystonia. During the in-person workshops, Dr. Farias designs the best specific exercises for you to follow when you return home, taking into consideration how affected you are, the kind of dystonia you are dealing with, your age, physicality etc. The in-person training is intense (12 hours of training over 3 days), and may not be the best option for people who are ill or exhausted, have learning disabilities, have mobility issues or cannot travel to attend the venue.
The online training platform contains all the general exercises, the nutrition program for dystonia, the dance program for dystonia, suggestions for your physical therapist, the meditation and relaxation tools, etc. The online training is a collaborative education and training project, where experts worldwide work to provide the best care possible for patients affected by dystonia.
The online platform provides access to a big community of patients who are following Dr. Farias’ training, allowing you to interact and learn from people who are more advanced in the recovery journey.
With the online training platform you can learn and train at your own pace and follow long term training routines, while being kept up to date about new exercises and tools that Dr. Farias and his team of collaborators develop.
The online platform is ideal for former clients who attended the in-person training with Dr. Farias to maintain contact, motivate themselves to continue exercising, and learn many new variations of the core training protocols taught at the workshops.
Ideally, people would attend one in-person training and then follow the training online. However, it is also possible to start online, get familiar with the concepts and exercises and then attend the in-person training to optimize your training routines.
For people who cannot travel to attend the in-person training, the online training makes it possible for them to be in contact with Dr. Farias’ work. They can start using this wonderful body of knowledge and exercises to improve their quality of life and recover from the dystonias that affect them. The online program has been designed to be complete in itself, and for a percentage of patients it maybe sufficient. Results may depend on how well you are able to train alone, how affected you are, how easy it is for your nervous system to adapt and rewire and your social support network. This in combination with multiple other factors, can determine the results that you can achieve.
IS IT NECESSARY TO ATTEND A WORKSHOP IN ADDITION TO DOING THE ONLINE TRAINING?
We strongly recommend that you attend the workshops at least once during the program in order to get optimal results in your recovery process. In person training is a perfect opportunity to work directly with Dr. Farias. In the workshops Dr. Farias analyzes your specific case and provides tailored exercises, based on your personal needs, to help you resolve your dystonia. Our team will also improve the way you exercise by optimizing your training routines.
I ATTENDED DR. FARIAS’ IN PERSON TRAINING IN THE PAST. SHOULD I CONTINUE DOING MY ORIGINAL EXERCISES, IN ADDITION TO THE PLATFORM EXERCISES?
Yes, you will see that both protocols dovetail perfectly. Continue practicing the exercises that Dr. Farias’ recommended specifically for you and add the exercises and dance choreographies on the platform to your tool box to manage your dystonia symptoms.
MY CREDIT CARD PAYMENT FAILED AND MY SUBSCRIPTION IS NOW IN THE PENDING STATE
This error may occur because your bank has detected suspicious activity and has blocked this purchase. If this is the problem, please call your bank to unblock the card.
Alternatively, you may have entered the incorrect information for the credit card number or CVC code.
In either case, navigate to the Accounts page and retry the payment under the “billing” tab.
WHY AREN’T MY EXERCISE VIDEOS UNLOCKED YET?
Once you watch a video, the next video in the session will be available in 7 days. Make sure to mark the previous video as complete, so that the platform knows to release the next one in a week!
Don’t see your question?
Technical support is handled by Fullstack Digital. If you have an issue with the platform, please ask your question in the members corner technical support section. Other issues with the platform (such as payment problems, or issues with your subscription) can be asked to our technical support team here.
For information about Dystonia, Dr. Farias’ work or events, contact us here.